Terms of service

1. About Our Store

This website, sulvibe.com, is operated by Kunming Weisan Energy-Saving Technology Co., Ltd. References to “we,” “us,” and “our” mean this company.

These Terms apply when you use our website or purchase products from our store. Please read them together with our Privacy Policy, Shipping Policy, Return Policy, and any specific conditions disclosed before purchase.

Nothing in these Terms limits rights or remedies that cannot be excluded under applicable law.

2. Eligibility and Website Use

You must have the legal capacity to enter into a purchase agreement. If you are below the applicable age of majority, a parent or legal guardian must authorize and oversee your purchase.

You must use the website lawfully and respect the rights of others.

You must not:

• Submit fraudulent orders or unauthorized payment information.

• Impersonate another person or provide deliberately misleading information.

• Infringe intellectual property, privacy, or other rights.

• Upload viruses or interfere with website security.

• Collect personal information without authorization.

• Use automated tools in a way that disrupts the website or unlawfully extracts protected information.

• Harass, threaten, or unlawfully discriminate against others.

We may take proportionate action to address misuse, fraud, or security risks, subject to applicable law.

3. Product Information

We take reasonable care to provide accurate product descriptions, images, prices, and specifications.

Please review the product details, dimensions, available options, included items, and relevant compatibility information before ordering. Contact us if information needed for your purchase is unclear.

Screen settings and lighting may affect how colors appear. This does not excuse supplying an incorrect item or a product that materially differs from its description.

If we discover a material listing error affecting your order, we will contact you and follow the process in Section 7.

4. Prices and Availability

Product prices and availability may change for future purchases. Changes do not automatically alter the price or agreed details of an accepted order.

The applicable currency, product total, and shipping charges will be displayed at checkout. Information about possible import duties, currency conversion, and payment-provider fees is provided in our Shipping Policy.

We may apply reasonable quantity limits or destination restrictions for stock management, fraud prevention, or legal compliance. Relevant restrictions will be communicated where applicable.

5. Orders and Account Information

Please check your selected items, quantities, product options, contact details, and delivery address before submitting an order.

An automated acknowledgment confirms receipt of your order. We may need to verify payment, availability, or delivery information before fulfillment. Any mandatory rules governing when a purchase agreement is formed remain unaffected.

We may decline or cancel an order for legitimate reasons, including unavailable stock, an unresolved payment issue, suspected fraud, legal restrictions, or a material listing error.

If we cancel an order or propose a material change, we will notify you using the contact details you provided. We will not increase an agreed price or substitute a materially different product without your agreement.

Please keep account and order information accurate and protect your login credentials. Do not send passwords or full payment card details through customer support messages.

6. Order Changes, Cancellations, and Refunds

To request a change or cancellation, contact service@sulvibe.com as soon as possible with your order number and request details.

We can normally change or cancel an order only before it has been packed or shipped. We will check its status and confirm whether your request can be completed.

Submitting a request does not guarantee that a change or cancellation is possible.

We do not charge a cancellation fee.

If a paid order is successfully canceled, whether at your request or by us, we will issue a full refund for the canceled order to the original payment method within 3 business days of confirming the cancellation.

Your bank or payment provider may require an additional 3–8 business days to post the refund.

For a partial cancellation, we will refund the canceled items and any related charges that no longer apply.

If an order has already been packed or shipped, please refer to our Return Policy. These operational limits and refund timeframes do not restrict applicable statutory rights or extend a shorter deadline required by law.

7. Errors and Corrections

Errors may occasionally affect product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We will correct identified errors and notify you promptly if a material error affects your order.

Where appropriate, we will offer you the choice of proceeding on corrected terms or canceling for a refund. We will not collect an increased amount or make a material substitution without your agreement.

If we cannot fulfill the order as agreed and cancel it, the applicable refund will follow Section 6, subject to any additional rights available under applicable law.

8. Shipping and Returns

Our Shipping Policy explains processing times, estimated transit times, tracking, delivery arrangements, and potential import charges.

Delivery estimates are separate from order processing time. If a delay or delivery issue occurs, please contact us so we can review the situation and assist.

Our Return Policy explains the voluntary return window, return conditions, shipping costs, and refund process.

Conditions for voluntary change-of-mind returns do not remove remedies available under applicable law for damaged, defective, or incorrectly supplied goods.

9. Product Use and Care

Use products for their intended purposes and follow the instructions, care information, and warnings supplied with them.

For electrical products, check the stated voltage, frequency, plug type, and intended operating conditions before use. For fitted products and accessories, check the relevant measurements and compatibility requirements.

If a product arrives damaged, appears unsafe, or does not function as described, stop using it and contact us for assistance.

This section does not reduce our responsibility for supplying products that conform to their description or meet applicable legal requirements.

10. Website Access and Third-Party Services

We aim to maintain a functional website. Temporary interruptions may occur because of maintenance, technical problems, or circumstances outside our reasonable control.

We may modify website features or restrict access where reasonably necessary for security, maintenance, or legal compliance. These actions do not remove our obligations concerning accepted orders, payments, refunds, or personal information.

Our website may use third-party tools and contain links to external websites. Those services may have their own terms and privacy policies.

We do not control independent external websites. However, using payment processors, delivery providers, or other service providers does not automatically remove our responsibilities concerning purchases from our store.

11. Reviews, Feedback, and Submissions

Where available, you may submit product reviews, suggestions, or other feedback.

You retain ownership of your original content. By submitting a review for public display, you give us non-exclusive permission to display and reasonably format it for that purpose.

We will not treat private support messages, order information, or photographs supplied to resolve an issue as automatic permission for public advertising.

Reviews must reflect your experience and must not contain unlawful, fraudulent, abusive, or infringing content. We may remove content that breaches these requirements. Reviews are not required to be positive.

12. Personal Information

Our collection, use, and disclosure of personal information are explained in our Privacy Policy.

For privacy questions or requests, contact service@sulvibe.com.

13. Responsibility and Legal Rights

We take reasonable care in operating the website and fulfilling orders. We cannot guarantee uninterrupted access or the absence of every technical error.

Nothing in these Terms excludes or limits rights concerning product quality, conformity with description, or remedies for defective or incorrectly supplied goods where those rights apply under law.

Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot lawfully be excluded.

Any legally permitted limitation applies only to the extent allowed by the law governing the relevant claim.

You are responsible for your unlawful use of the website and infringement of another person’s rights. You are not required to compensate us for losses caused by our own breach, negligence, or unlawful conduct.

14. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate access where reasonably necessary to address serious misuse, fraud, unlawful activity, or a security risk. Where appropriate, we will provide notice and an opportunity to resolve the issue.

Account closure or restricted website access does not automatically cancel an existing order or remove either party’s outstanding obligations.

If we cancel a paid order, we will notify you and handle the applicable refund under Section 6 and applicable law.

15. Interpretation and Severability

These Terms, the policies presented in connection with your purchase, and specific information agreed for an order explain the agreement between you and us.

A later general website update will not automatically override agreed product details, confirmed prices, or other terms of an existing order.

Our failure to enforce a provision immediately does not waive our ability to enforce it later, subject to applicable law.

If a provision is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in this section excludes statements or commitments forming part of a purchase agreement under applicable law.

16. Applicable Law and Disputes

The law applicable to these Terms and your purchase will be determined under the relevant legal rules, including applicable conflict-of-law rules.

Nothing in these Terms deprives you of mandatory consumer protections or limits your right to bring a claim before a court or authority where that right is protected by law.

Please contact us if you have a concern so we can attempt to resolve it. Contacting us first is not a condition for exercising a legal right where no such condition applies.

17. Updates to These Terms

We may update these Terms to reflect changes to our services, operations, or applicable requirements.

Revised Terms will be published on this page. Where required, we will provide additional notice or obtain consent.

Updates generally apply to future use and future purchases. They will not retroactively change the agreed terms of an existing order unless you agree or applicable law requires otherwise.

18. Contact and Company Information

For questions about these Terms or an order, please contact us using the details below.

Operated by: Kunming Weisan Energy-Saving Technology Co., Ltd.

Business License Entity: Kunming Weisan Energy-Saving Technology Co., Ltd.

Registered Address: No. 5039, Section B, 1st Floor, Office Building No. 2, Liujia Village Committee Compound, Liujia Subdistrict, Guandu District, Kunming, Yunnan, China

Email: service@sulvibe.com

Phone: +1 225-825-4985

Website: sulvibe.com

Our registered address is not automatically the return destination. Please follow the return instructions provided by our support team for a voluntary return.